sold out tickets broker nightmare | StubHub phishing scam



Shocking StubHub Email Scam | sold out tickets broker nightmare

Customers seeking sold out tickets from the eBay owned sold out tickets broker StubHub may have recently been caught out in what appears to be an email phishing scam.

StubHub discovered the scam Thursday morning and were soon inundated with phone calls.Spokesman Glen Lehrman was quoted as saying “We don’t have a sense yet of how big it is.”

What is the StubHub sold out tickets broker scam?

The phishing scam email has been sent to numerous people, not just StubHub customers seeking sold out tickets. It appears as a reciept for an order which comes to $2,766.95 for 2 boxing match tickets on November 12th in Las Vegas. The idea is that recipients see the invoice and click on the link to find out more about the reciept. If that person then enters the StubHub site, then their credit card details could potentially be stolen. So far no accounts have been charged but this situation certainly causes a lot of concern.

Phishing scams usually involve financial information being stolen by people clicking on the links in an email. The main country involved in online scams is Eastern Europe and sadly, this is where the StubHub scam seems to have originated from.

Advice for avoiding sold out tickets scams

When asked for his opinion Steve J Bernas, president and CEO of the Better Business Bereau for Chigago and northern Illinois said:

“Consumers should always investigate emails they receive that claim they are going to be charged for sold out tickets, goods and/or services, Go directly to the company for information and never enter your personal information including passwords and billing information as it may be a scam.”

If you want to help then, get word out on social media sites. Feel free to like this comment on Facebook, Google+ or tweet the message out. If you have received the email then it is very strongly suggested that you contact the Internet Compaint Center at www.ic3.gov or www.ftc.gov. IC3 is a partnership between the National White Collar Crime Center and the FBI.

StubHub have released the following statement on their website.

In October 2011 spammed e-mails went out purporting to be notices of impending purchases of expensive sold out tickets to a boxing match through the StubHub ticket reseller site. The notices were part of a phishing scam intended to capture personal information from alarmed recipients who attempted to use the phony links embedded in the messages to log in to their accounts and cancel charges for what appeared to be mistaken or unauthorized purchases.

We are aware that some people have received an email regarding order number 47223311, which they did not place. The email is a phishing email, and was NOT sent by StubHub or any affiliate. Your credit cards have not been charged. Please DO NOT click on any link in the email. If you have logged in to your account via one of the links in the email, you should log into your StubHub account immediately (.stubhub.com/account) to change your StubHub password. If you have not clicked on any of the links contained in the email, you can safely delete it.

A copy of the email is displayed below so that you can see what it looks like, minus the dodgy links. If you ever receive anything like this in your email then let the IC3 know immediately.

*** Example of sold out tickets phishing scam only ***

Email from StubHub Orders re: Order Placed – Ticket Order #47223311

Thanks for your order! We’ve instructed the seller to confirm your order within the next 48 hours. After the seller confirms your order, you can expect your tickets to be delivered by the date below.

Expected delivery date: Monday, 10/31/2011 (based on seller estimate)

Note: Your card has been authorized for the amount of your order but has NOT YET BEEN CHARGED. You will be charged when the seller confirms your order.

Please review the information below. Thanks for shopping at StubHub!

Login to StubHub! to view your order confirmation.
Order info
Order #: 47223311    |    Order date: 10/27/2011
Manny Pacquiao vs Juan Manuel Marquez Boxing Tickets at MGM Grand Garden
Arena, Las Vegas, NV
Saturday, 11/12/2011 03:00 p.m. (PST) (Event time subject to change – Check local listings)
Quantity: 2 tickets
Section: Lower 17
Row: S | Seats: 16, 17
Shipping info
This shipment will be sent to:
A Smith
5953 S Denker Ave
Los Angeles, CA 90047
US
Shipping method: FedEx Standard Overnight
We don’t have a FedEx tracking number for you yet. We’ll send it with your order confirmation email.
Billing info
Price per ticket:  $1250.00
Quantity:  x 2
Subtotal:   $2500.00
Service fee:   + $250.00
Delivery services:   + $16.95
Order total:  $2766.95

Credit card:
The credit or debit card has been authorized but has not yet been charged.
Your card will be charged within the next 48 hours.

Thanks for using StubHub! Sold out tickets experts.
If you have any questions, comments, or concerns, please contact us.
StubHub Customer Service
Weekdays: 5:00 a.m. – 8:00 p.m. (Pacific time)
Weekends: 6:00 a.m. – 7:00 p.m. (Pacific time)
CustomerService@StubHub.com

http://www.StubHub.com

StubHub! Where fans buy and sell ticketsTM

 

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